|
GENERAL DISPATCH TOOLS CARRIER SELECTION TRACKING |
ACCOUNTING ADMIN REPORTS CUSTOMER PORTAL SALES STAFF PORTAL |
SHIPMENT DATA CARRIER DATA CUSTOMER DATA |
- Automate order entry
- Improve customer satisfaction
- Reduce calls to operations staff
Online Customer Service - Customers can be given the ability to log into the system and do many of the functions that would normally require a phone call to your staff. They can do things like entering orders, tracking shipments and printing invoices.
Customer Shipment Tracking - Customers can login and see the most recent tracking information available for all their shipments. They can either see a summary of all current shipments or view the details for each specific shipment.
Customer Order Entry - Customers can enter all the information for a specific shipment and print a bill of lading without ever calling your office. Using a customer specific address book and product catalog allow order entry to be fast and easy.
Customer Quoting - Based on specific settings a customer can automatically be given rates when requesting quotes. The rates can be limited by many different criteria to make sure the quotes are within your specific parameters.
Customer Carrier Selection - You have the option of setting up customers to be able to select their own carriers or service types based on your specific criteria. Once set up customers have their own custom shipping environment.
Invoice Printing - Any invoice linked to a customer will be available online. At any time your customer can login and print or reprint all their invoices saving both time and postage.
Statement Printing - Statements are available online giving your customers real time access to their outstanding account status. At any time a customer can see what invoices have not been paid.
Contact us for a free software demo and see
how TMS can improve your business.